III. Procedures for Requesting Services
A. Intake Appointment
A student with a disability may request accommodations by contacting the Office for Students with Disabilities (OSD) to schedule an intake appointment. Students should provide current documentation of their disability(s) to OSD. The documentation will be evaluated according to established OSD and CSU guidelines (see Sections II.H and II.J in this Manual).
During the intake appointment, the student and the Disability Specialist will review disability-related documentation and discuss the student’s expressed needs and requests for accommodations. Students will be given the opportunity to have input regarding the type and extent of any accommodations requested.
OSD utilizes an online service center system, new students can apply online. Instructions on how to access the online application is described on our webpage.
Students who are unable to apply on line may contact the OSD office for assistance. We encourage you to apply online prior to the intake appointment however this is not required.
B. Provision of Accommodation Letter
After the intake process and any necessary follow up are complete, the Disability Specialist will make a determination regarding appropriate accommodations. If the request meets the criteria set forth in Section II. I, the Disability Specialist will develop and approve an ADA Reasonable Accommodation Letter and list of Approved Support Services (see Appendix B). Copies of this letter and list are provided to the student and are also maintained in the student’s OSD file. After the initial intake appointment and authorization of accommodations, a student should meet with his/her Disability Specialist prior to, or at the beginning of the quarter as needed in order to develop an updated ADA Reasonable Accommodation Letter for distribution to his/her faculty and list of Approved Support Services for the student.
C. Submission of Accommodation Request to Faculty
The student will initiate the request for accommodation by providing faculty the ADA Reasonable Accommodation Letter and discussing the implementation of needed accommodations prior to, or at the beginning of the quarter. Timely requests are crucial to the process of facilitating accommodations. Provision of retroactive accommodations is not required. A student who is requesting accommodations that require significant lead time, such as books in audiotape, e-text, or Braille format, should make those needs known as far in advance as possible.
D. Academic Program Adjustment to Accommodate Disability
A student with a disability should have already provided documentation of disability and attended an intake appointment. The student should schedule an appointment to discuss his/her need for an academic adjustment with the OSD Disability Specialist.
1. The OSD staff and Director, in consultation with the student, will determine whether the request is warranted to the extent that it should be forwarded with OSD support to the faculty in the student’s major. The OSD Director will consult with academic program department chair within seven (7) working days of the request to develop a proposed agreement by utilizing the Academic Program Adjustment (APA) form. (See Appendix C.)
2. If faculty concurs with the request, a copy of the resulting agreement will be forwarded to the Vice President for Student Affairs and the appropriate College Dean for implementation. The student will be notified in writing that the request is approved and will be instructed on his/her responsibilities, if any, in the implementation of the request.
3. If faculty has objections, a second-level review will take place. Objections shall be confined to whether or not the adjustment or aid fundamentally alters a program of instruction. The OSD will notify the appropriate College Dean to provide a second-level review within seven (7) working days. To provide the review, the Dean will convene a committee with appropriate program faculty and the OSD Director. The committee’s review will focus on whether an adjustment or aid would result in a fundamental alteration of a program’s requirements, conflict with a direct licensing requirement, or otherwise negate a requirement essential to the attainment of program outcomes.
4. If approved, a written determination documenting the committee’s second-level review will be forwarded to the Vice President for Student Affairs and the College Dean for implementation. The student will be notified in writing that the request is approved, and will be instructed on his/her responsibilities, if any, in the implementation of the request.
5. If, after the second-level review, program faculty continue to have objections to the program adjustment, the Vice President for Student Affairs will consult with the Provost and Vice President for Academic Affairs to advise the President regarding a final determination. If the request is approved, the student will be informed and notified of any action required of him/her to implement the approved adjustment. In cases where an academic adjustment is found to fundamentally alter the program of instruction or negate a direct licensing requirement, or negate a requirement essential to the program, the student will be informed of the denial of the request.
6. The process of academic adjustment, from date of student request to determination of the accommodation or aid must be completed within thirty (30) working days. Extensions to this process will require the approval of the Provost and Vice Presidents for Academic Affairs, and the Vice President for Student Affairs. Accommodations for which the student is eligible will continue to be implemented during this period. At any point in the process, any undue delay in the deliberative procedure should be reported immediately, with a reason for the delay, to the OSD Director. The OSD Director will consult with appropriate administrators to determine a course of action for expediting the process.