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Frequently Asked Questions

The Application Process

  1. Is there an age requirement to live in Housing?
  2. Do I have to be admitted to Cal State LA to apply for housing?
  3. When will I know if I have housing?
  4. Can I use Financial Aid? How much will Financial Aid cover? Will Financial Aid cover the initial payment?
  5. Will I get my deposit back? What’s the difference between a deposit and an initial payment?
  6. What is exactly covered in the rent?
  7. When are Housing applications available for new Cal State LA and English Language Program (ELP) students?

The License Agreement

  1. When should I turn in my license agreement?
  2. How much does it cost to live in Student Housing?
  3. Can I move in early?
  4. How do I request to cancel my License Agreement?

Room and Roommate Assignments

  1. Can I request my roommate?
  2. How do I request a single?
  3. How many people live in an apartment?
  4. Do you have accommodations for students with disabilities?
  5. How do I request a two-bedroom apartment?
  6. If I am paying for a double space but I have not been assigned a roommate, is the entire room mine?
  7. How do I request to transfer to another apartment?
  8. Once I have moved in, will there be any occasions where I may need to move again?

On-campus Living

  1. Do you have a meal plan?
  2. What about parking?
  3. What is the alcohol policy?
  4. Is there an overnight guest policy?
  5. What kind of social opportunities are there here?
  6. Can I have a pet?
  7. Am I responsible for damages to my apartment?
  8. How do I get my own phone line? Can I have my own phone? How about computers?
  9. Is smoking allowed in the apartments?
  10. Who cleans up the room?
  11. How can I get things fixed in my apartment?

 

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The Application Process

 

Is there an age requirement to live in Housing?

Yes. You must be at least 17 years of age at the start of the license agreement and a high school graduate or equivalent. You will need to fill out the Consent Form for Residents under the age of 18.

Do I have to be admitted to CSULA to apply for housing?

Yes. You will need to be admitted to CSULA and have paid your Enrollment Confirmation Deposit (ECD) before you can apply for housing. You must also be enrolled as a full-time student in order to pick up keys and move-in. To apply, you will need to submit your online application and make your initial payment. Apply here.

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When will I know if I have housing?

You will be notified by email and provided information regarding your check-in day. For the Fall Quarter, assignments are generally completed by mid or end of July and confirmation emails are sent by the first two weeks of August. If demand exceeds number of available spaces, a wait list may result. If you are placed on a waiting list, you will be notified by email the same time confirmations are sent out. PLEASE CHECK YOUR CSULA EMAIL.

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Can I use Financial Aid? How much will Financial Aid cover? Will Financial Aid cover the initial payment?

Yes, many students pay with their Financial Aid. The amount Financial Aid will cover depends on how much aid you are awarded. Tuition and fees are deducted first, then the remainder is deducted for housing. Financial Aid will not cover your security deposit and application fee. Please visit the Financial Aid Office if you have specific questions about Financial Aid. Always monitor your account to make sure your aid is being disbursed and to track any remaining balances that you may be required to pay out-of-pocket.

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Will I get my deposit back? What’s the difference between a deposit and an initial payment? 

The initial payment includes the security deposit and a non-refundable application fee. The $100.00 security deposit is held in case of damages or other fees at the end of your contract. If there are no fees pending for damages or other reasons, your $100.00 deposit will be returned to you.

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What is exactly covered in the rent?

The amount includes: rent, trash collection, electricity, water, natural gas, satellite TV and wireless internet.

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When are Housing applications available for new Cal State LA and English Language Program (ELP) students?

Students wanting to live on campus can apply for Housing as follows: Quarter Moving In Application Available Online

Housing Application Dates
Quarter Moving In Applications Available Online
Fall March
Winter October
Spring January
Summer February

Applications for new Cal State LA students click here. For the English Language Program, click here.

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The License Agreement

 

How do I apply to live on-campus?

To apply for housing please check out the “How to Sign Up” webpage and read the payment schedules, license agreement, tuberculosis form and for first-year students only, the meningococcal form. Submit the required forms to the Housing Services Office, apply for Housing through the online Housing Portal and make sure you submit the Initial Payment ($140), Program Fee ($5/quarter). If you do not have Financial Aid or don't have enough, you will need to make your first payment as well. Review the payment schedule for more information. Housing is assigned on a first come first serve basis.

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How much does it cost to live in Student Housing?

Please refer to the different payment schedules at the bottom of the “How to Sign Up” page or visit the Payment Schedule page for more information.

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Can I move in early?

Depending on the time of year and space availability, you may be approved to move in early. However, your request to move in early would need to be submitted in writing and approved. Additional fees may be required.

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How do I request to cancel my License Agreement?

How do I request to cancel my License Agreement? 
Requests for exceptions (cancellation of contract) require 30 day notice prior to the beginning of the quarter for which you wish to be released. Requests will be accepted during week seven of the Fall and Winter quarters and if approved, will take effect the following quarter. Appropriate verification is required to demonstrate: 1) end of student status; 2) marriage; 3) military service or 4) extreme hardship. A Cancellation and Refund Request form is available on our website and at the Housing Services Office. All requests must be approved. Moving out and leaving keys does not release you from your contract.

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Room and Roommate Assignments

 

Can I request my own roommate?

Depending on the availability of space, our goal is to accommodate roommate request.  If you know who you want to live with, simply indicate your 'preferred roommate and their Campus ID Number' when you apply online through the Housing Portal.  It is recommended that your preferred roommate list your name on their application. Please note that the initial payment must be made by both parties.

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How do I request a single?

Single occupancy rooms may be requested by students with documented disabilities as supported by the Office for Students with Disabilities (OSD). Designated apartments can accommodate students with mobility, visual, hearing impaired and other disabilities. If you require special accommodations, please register with OSD. You may reach their office at (323)343-3140 or find additional information on their website at www.calstatela.edu/univ/osd.

During Fall quarter when the demand for housing is at its highest, single requests are limited to students with disabilities. As spaces become available throughout the academic year, the Housing Office may take requests for single occupancy rooms. Please use the Single Occupancy Request Form and submit to the Housing Office.

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How many people live in an apartment?

We place two or three students of the same gender in each bedroom in a 2-bedroom apartment (no more than five). The 4-bedroom apartments have no more than eight residents. The Golden Eagles Apartments (GEA) have 2 or 3 people in each unit. While most of the spaces have single occupancy (one person per bedroom), we have a couple of units that have double occupancy (two people per bedroom) in a one bedroom apartment.

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Do you have accommodations for students with disabilities?

Yes.  We have ADA compliant units in Phase I, II and at the Golden Eagles Apartments (GEA).  Designated apartments can accommodate students with mobility, visual, hearing impaired and other disabilities.  Students with disabilities applying for on-campus Housing must register with the Office for Students with Disabilities (OSD).

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How do I request a 2-bedroom apartment?

A limited number of 2-bedroom apartments are available. We cannot ensure that you will be placed in a 2-bedroom apartment, however, we encourage you to submit any special living preferences in writing. Although we cannot guarantee preferred arrangements, we will do our best to honor your requests.

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If I am paying for a double space but I have not been assigned a roommate, is the entire room mine?

Residents move in and out of the Housing complex year-round and there may be times when you do not have a roommate. Housing Services makes every effort to inform you in advance when you have been assigned a roommate. Occasionally, however, there are circumstances that make this notification difficult. If you are not paying for a single space, you are required to keep half of your room clear and clean so that a roommate can move in at any time. This also applies to an open space in a triple occupancy bedroom. You and your housemates should also provide space in the common areas (such as the bathroom, kitchen, and living room) for a new housemate to move in if there is an empty space in your apartment. Preventing a new housemate from moving in is considered a violation of policy listed in the Housing Services Violations section of the Housing Services Student Guide, and may result in additional charges and disciplinary action.

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How do I request to transfer to another apartment?

During Fall and Winter quarters, there will be a room change period during week three. You will be asked to complete a Transfer Request Form. Requests will be reviewed based on space availability. Room swaps may also be requested during this time period. All room changes/swaps must be approved in advance and must be completed within that week. Room changes or swaps that take place without approval may result in charges and/or requirement to move back to your originally assigned space.

Requests to change rooms due to roommate conflicts must first be addressed with your RA or RD and depending on the circumstances they may approve room transfers. You will need to schedule an appointment with your RD to share details for the reason you are requesting a transfer. In most cases the RD will provide assistance to resolve your current housing status before considering a transfer. The Assignments Coordinator will confirm assignments when space is available. Outside of the open transfer period each request will be decided on a case by case basis.

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Once I have moved in, will there be any occasions where I may need to move again?

Housing Services reserves the right to relocate individuals as needed. Relocation is generally for administrative, emergency or disciplinary reasons. The Housing Office keeps relocations to a minimum. An example of an administrative reason is consolidating residents. This is when there are several open spaces in an apartment and there is a need to use that apartment to accommodate for gender/age differences. Consolidation may also occur during summer months, if partially occupied apartments can be used for Summer Conference groups or taken offline for upgrades. An emergency situation may involve damage to the facility where minor or extensive repairs may be needed. 

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On-Campus Living

 

Do you have a meal plan?

Yes, we currently offer a 7-meal plan or 12-meal plan option to residents.  The 7-meal plan consists of five dinner meals (Monday-Friday) 5:00 pm to 7:00 pm and two brunch meals on the weekends (Saturday and Sunday) 11:00 am to 1:00 pm. The 12-meal plan option (recommended for first-year students) allows residents to pick up a grab-and-go lunch on campus Monday-Friday as well. Dinner and Brunch meals are served in the Dining Room in the Phase II Community Center.  Please check our Meal Plan web page for more details. Currently, meal plans are offered during the Acadmic Year (Fall-Spring).

Residents can also cook in the apartments.  The kitchens are equipped with a stove, refrigerator and microwave, so that you can prepare your own meals.

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What about parking?

Parking Lot 7A is designated for Student Housing residents only and limited space is available along the Lot 7 fence. Signs are posted for your convenience. A University Residential Permit is required and can be purchased from the Parking and Transportation Center only. Parking permits must be purchased every quarter. 

Limited parking is available on-site at the Golden Eagles Apartments (GEA). Additional parking is available in Lot 7A, 7 (along the fence) and on Mariondale Ave. A Residential Parking Permit is required for your car.

Click here for additional campus parking information.

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What is the alcohol policy?

A resident, 21 years of age or older, may possess and consume alcoholic beverages within his/her own residence. No person under the age 21 may be present in or admitted to a residence in which alcoholic beverages are being served or consumed, unless he/she is a resident thereof. No person may possess or consume alcoholic beverages in a residence unless he/she is a resident thereof and 21 years of age or older. Alcoholic beverages are not to be consumed in public areas, such as the Community Centers, recreation areas, balconies, sidewalks, etc. Problem behavior while under the influence of alcohol or other substances will not be tolerated.

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Is there an overnight guest policy?

Overnight guests are permitted to stay 3 days (and no more than 6 nights in a calendar month) with the permission of all roommates in the apartment and must be registered at the Community Information Center in the Phase I Community Center. Residents will be charged the current daily rate for each night their guest(s) resides in the Housing Complex. All overnight guests must be of the same gender as the residents in the apartment and must comply with all Housing guidelines and regulations. Residents are responsible for the conduct of their guests and any damages caused by their actions.

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What kind of social opportunities are there here?

Programming is the heart and soul of Housing Services. Resident Advisors provide educational, cultural and social programs to create a well-rounded experience for students living in Housing. The majority of the programs are free and many times include refreshments.

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Can I have a pet?

No pets, other than fish, are allowed in apartments or on balconies at any time. One 10 gallon tank is allowed per resident. Please be advised that guests and visitors may not bring pets, as listed above, into the apartment. Violators are subject to disciplinary action and a fine of $220 for a 2-bedroom and $400 for a 4-bedroom apartment to cover the cost of extermination and cleaning. If the owner of the pet cannot be determined, this fine will be divided equally among all residents of the apartment.

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Am I responsible for damages to my apartment?

When you move into your apartment, you and your housemates are responsible for inspecting the apartment and completing the Apartment Condition Report (ACR). Damages at check-in should be noted.  If your apartment or bedroom space requires any repairs, you should submit an online work order. As a resident you have an important role in maintaining the condition of our community. It is also part of your License Agreement to maintain your apartment in good working order. You will not be held responsible for normal wear and tear. However, any damages caused by you or housemates, either intentionally, unintentionally or through negligence in reporting observed repairs or maintenance issues will be investigated and appropriate charges may be assessed.

Throughout the year, Housing Services staff will conduct regular apartment inspections to assist in the assessment of potential damages.

When you check out, the original ACR will be used to review the condition of your apartment and will be compared to the condition of your apartment when you moved out. If there are any damages, including missing furniture or lack of cleanliness, a charge will be assessed. The charges will be billed to the responsible party if that information is available. In the event that we cannot determine who is responsible, the entire apartment will be billed equally. 

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How do I get my own phone line? Can I have my own phone? How about computers?

The Phase II Office has all the information needed to arrange for a phone in your apartment. We are able to provide 2 phone lines per bedroom. The number of phone lines available will depend on the current usage in your apartment and your individual needs. Additional information can be found in the Student Guide online.

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Is smoking allowed in the apartments?

As outlined in the California State University Los Angeles Administrative Procedures regarding the University Smoking Policy #006 which references a concern for the health of all members of the University community, smoking is not permitted in all enclosed indoor areas on-campus or in any building on-campus, with the exception of specially posted smoking areas approved by the Risk Management and Environmental Health and Safety Director. This includes all inside environments and exterior areas that are encompassed by the building footprint. It also includes open balconies, foyers, stairway landings, rooftops and pedestrian bridges between buildings that begin and end at the building entrance/exit.

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Who cleans up the room?

You are responsible for keeping your apartment clean. Vacuums are available in the Phase I Community Information Center (CIC).  It is expected that students clean up and pick up after themselves.

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How can I get things fixed in my apartment?

If your apartment is in need of repair or service, please submit a Work Order by logging on to the Housing Portal online (housing.calstatela.edu/StarRezPortal/) using your CSU Identity and password.  An individual work order should be filled out for each type of request. We do not mind if we receive more than one work order from an apartment. It is better to make sure to submit one than assume someone else will. We appreciate your assistance in maintaining the condition of our apartments and community.

 

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5151 State University Drive . Los Angeles . CA 90032 . (323) 343-3000
2014 Trustees of the California State University

Last Update: 02/24/2014