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Frequently Asked Questions (FAQs)


  1. What is myCSULA Tools?
  2. myCSULA Tools allows CSULA students to access frequently-used campus software applications such as the Microsoft Office suite (Word, Excel, Access and Publisher), SPSS, SAS, Mathematica and MatLab from anywhere with Internet access, at any time from their personal computer, laptop or mobile device. (anywhere on-demand applications), a technology providing remote access to a suite of applications previously offered only on campus computers, is now available to CSULA students.

  3. How can I access myCSULA Tools?
  4. You can use your personal computer or mobile device (e.g., PC or Mac desktop, laptop, iPad, iPhone, Droid, etc.) with an Internet connection and any web browser (i.e. Internet Explorer, FireFox, Chrome, Safari, etc.). You must have a myCSULA Identity account to access the available applications.

  5. Can I run all the Open Access Computer lab software programs from myCSULA Tools?
  6. Not at this time. Due to software licensing restrictions, CSULA can only offer some software application via myCSULA Tools. We will, however, continue to work with software vendors in an effort to expand the list of available applications.

  7. What's the timeout for a myCSULA Tools session?
    • Log off from the system will occur after 30 minutes of "inactivity" on the website
    • Disconnect from an active application will occur after 45 minutes of "inactivity" in that active application.
    • Log off from the system will occur 15 minutes after the application is disconnected (bullet 2).
  8. What happens if I did not logoff but closed the browser instead?
  9. Closing the browser will result in the disconnect states noted in the previous question. Once your session is disconnected, you will need to log in again to reactivate your session.

  10. Where do I save my work?
  11. For either the PC or Mac, save your work to your local hard drive, external drive or USB drive. For either the PC and Mac, any data saved to Citrix areas, such as Libraries, will be lost when you log off. For more information on saving files, see How to Save Files.

  12. Will Microsoft Office applications such as Word docs or Excel spreadsheets auto save?
  13. Yes, they will save to your local hard drive as long as you have set up file saving correctly. It is recommended that you save your document or spreadsheet as soon as you begin your session, which will enable auto save to work.

  14. Can I print within the application I am using?
  15. Yes. Printing will work just like any local application you normally use.

  16. Why am I able to launch any applications on my Mac with Firefox or Chrome but not Safari?
  17. The Safari on your Mac is most likely running in 32-bit mode. To check, go to "Applications", and right clicking (press down the Control button and click simultaneously) on the Safari application. Click "Get Info" and make sure that "Open in 32-bit mode" is not checked.

  18. Why am I not able to launch any software applications? I know I have installed the Citrix Receiver on my PC/Mac?
  19. You may have an older version installed on your PC or Mac. You need to uninstall the old version and install the recommended version from the myCSULA Tools site.


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