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FAQs

FREQUENTLY ASKED QUESTIONS (FAQ):

  1. What is Moodle?
  2. What version of moodle is CSULA using and how can I access it?
  3. Can I still access Moodle courses that I taught prior to Moodle 2.4?
  4. What is the web address to access Moodle?
  5. How often is moodle updated?
  6. What is my username and password?
  7. I forgot/don’t have my password and username, what should I do?
  8. How do I request a course on Moodle?
  9. What if I'm not ready to use Moodle?
  10. Can I use Moodle for purposes other than teaching, such as departmental website, committees, advisement, comp exams, etc.?
  11. Which browser does Moodle run on?
  12. Can I still access Blackboard content?
  13. Can I request Moodle courses in advance of the quarters I will be teaching them?
  14. Why can’t my students see the Moodle course that they are enrolled in?
  15. How do I add my graduate assistant (or colleague, student, etc.) to my course?
  16. How often is my Moodle course backed up?
  17. Where do I go to get help?
  18. How do I import course content from an older course to a more recent course in the same Moodle version?
  19. How can I copy course content from a course that I taught between fall 2011 through spring 2013 into a course I will teach in the new Moodle version?
  20. Is there a way to import student data from an old course to a course being taught in the current Moodle?
  21. What if I do not have access to the moodle course for my class?
  22. How can I receive notices about system outages, maintenance, and status?
  23. How can I combine cross-listed courses into a single course?

 

ANSWERS TO FREQUENTLY ASKED QUESTIONS:

1. What is Moodle?

Moodle is an open-source Learning Management System (LMS).  The LMS is a learning platform that allows faculty to post course material, such as the course syllabus, Powerpoint files, lecture notes, and study guides. In addition, it may also be used to actively engage students in the learning process through discussion boards, group work assignments, online exams, and student grade feedback. (Return to questions)

2. What version of moodle is CSULA using and how can I access it?

Currently we are supporting Moodle 2.4. To access the current Moodle version, login to the myCSULA portal and click on the blue quick-launch Moodle icon labeled “Moodle 2013-2014” moodle 2013-2014 icon. (Return to questions)

3. Can I still access Moodle courses that I taught prior to Moodle 2.4?

You can access Moodle course taught between fall 2011 through spring 2013 by logging in to the myCSULA portal and clicking the Moodle quick-launch icon labeled “Moodle 2011-2013” moodle 2011-2013 icon.(Return to questions)

4. What is the web address to access Moodle?

Users may access the Moodle web address by navigating to https://moodle.calstatela.edu.  This web address will access the Moodle 2013-14 site.  The archived Moodle 2011-2013 site can be accessed by navigating to https://moodle-2011-2013.calstatela.edu/. (Return to questions)

5. How often is moodle updated?

Moodle content is synchronized with content from GET at least every 24 hours.  During GET registration times, Moodle may be synchronized with GET up to 4 times a day. (Return to questions)

6. What is my username and password?

A CSULA Active Directory (AD) account is needed to log in to Moodle.  Your AD username and password used to access your CSULA email is the same username and password used to log in to Moodle. (Return to questions)

7. I forgot/don’t have my password and username, what should I do?

Visit ITS Helpdesk, located on the first floor of Library South, Palmer Wing, to get a printout of your AD user information.  Please make sure to have a valid picture ID when you visit the ITS Helpdesk. You may call ITS Helpdesk at (323) 343-6170 should you have additional questions. (Return to questions)

8. How do I request a course on Moodle?

There is no need to request a Moodle course. Moodle courses are based on courses created in GET.  Once an instructor of record is assigned to a course in GET, a synchronization file is sent to our Moodle host and the Moodle course gets created automatically.  When students enroll in the course in GET, the synchronization process adds students to the Moodle course.  Moodle synchronization occurs at least every 24 hours, and sometimes up to 4 times in a 24 hour period. (Return to questions)

9. What if I'm not ready to use Moodle?

Faculty are not required to use Moodle. Moodle courses have been automatically created and populated with the instructor and students to ease and speed up the process of requesting a Moodle course. If you do not wish to use Moodle, simply do not make your course available to students.  (Return to questions)

10. Can I use Moodle for purposes other than teaching, such as departmental website, committees, advisement, comp exams, etc.?

Yes, you may request an empty course shell by completing the Metacourse and Moodle Shell Request Form.  Note that this empty course shell will NOT be synchronized with any GET data.  Students or users must be manually added into these empty course shells by the course shell manager. (Return to questions)

11. Which browser does Moodle run on?

Moodle will work in any modern web browser. However, we do not recommend that you use Microsoft Internet Explorer due to minor incompatibility issues.

Browsers:

  • Firefox 3 (or later)
  • Google Chrome 11 (or later) Recommended
  • MS Internet Explorer 7 (or later)
  • Safari 4 (or later)

Your browser should have both cookies and JavaScript enabled. These are typically enabled by default, but if you think these settings need enabling, check the documentation for your particular browser on how to enable cookies and JavaScript.

*Make sure you have the latest version of your browser in order to use the HTML editor. (Return to questions)

12. Can I still access Blackboard content?

Cal State L.A. no longer has access to Blackboard.  Blackboard course content can no longer be retrieved. (Return to questions)

13. Can I request Moodle courses in advance of the quarters I will be teaching them?

Please complete the Metacourse and Moodle Shell Request Form to request a Moodle sandbox. You may use the sandbox to begin designing your courses. You will need to follow the import moodle content instructions on this FAQ page to transfer content from your shell to a GET generated Moodle course. Remember, manually created Moodle sandboxes, cannot be automatically synchronized with GET enrollments. (Return to questions)

14. Why can’t my students see the Moodle course that they are enrolled in?

By default, Moodle courses are hidden from students. At the beginning of each quarter when you are ready for students to view course material, Moodle course settings need to be changed so that the course is available to students. You may do so by:

  • Going to the home page of the course you would like to open
  • Go to Settings --> Edit Settings --> This course is available to students --> Save Changes

(Return to questions)

15. How do I add my graduate assistant (or colleague, student, etc.) to my course?

You may enroll any CSULA faculty or student who has a campus AD account to your Moodle course. You will need to log in to Moodle, select the course you would like add, and complete the following steps:

  • Go to Settings --> Users -->Enroll users --> Enroll users button
  • Select the role (teacher, non-editing teacher, or student) you would like to give the person adding
  • Search the person you would like to add by the last and first name or user ID and hit Enter on your keyboard.
  • Click on Enroll --> Finish Enrolling

(Return to questions)

16. How often is my Moodle course backed up?

Your Moodle course shell is backed up for disaster recovery purposes only. Each faculty will need to back up their own individual courses as often as possible for quick and easy recovery. To backup a course, perform the following steps:

  • Go to Settings --> Backup course and select what you would like backed up

(Return to questions)

17. Where do I go to get help?

There are a variety of options to receive Moodle help. Contact Moodle Support and ask to be enrolled into the Moodle Learning Community course. This course provides step-by-step instructions to begin building your course. You can also access Moodle essentials training videos for faculty on lynda.com. You may also attend one of the many Moodle workshops offered throughout the year. CETL also has drop-in assistance located in Fine Arts 138.  If you cannot stop by, call ext. 3-6594 or email mymoodle@calstatela.edu. (Return to questions)

18. How do I import course content from an older course to a more recent course in the same Moodle version?

You can import course content by following the instructions below:.

  1. access the empty moodle course
  2. click on the "Import" link under the Settings block
  3. a list of your available course will appear
  4. select the course that you want to copy content from by clicking on the radio button. You many need to search for your course using the search field if it is not listed.
  5. review the prompts that follow on the bottom of the screen after selecting the course and pressing on the "Continue" button

(Return to questions)

19. How can I copy course content from a course that I taught between fall 2011 through spring 2013 into a course I will teach in the new Moodle version?

Please follow the instructions on the Backup and Restore process training document. Contact Mymoodle Support at mymoodle@calstatela.edu or 323.343.6594 if you require assistance with this process.(Return to questions)

20. Is there a way to import student data from an old course to a course being taught in the current Moodle.

Please complete the Metacourse and Moodle Shell Request Formand select the Moodle Shell option. Indicate in the information box that you would like to have student data imported into your Moodle course.(Return to questions)

21. What if I do not have access to the Moodle course for my class?

Please check with your department secretary to make sure that you are the instructor of record for the course on GET. If you are, contact CETL for further assistance. (Return to questions)

22. How can I receive notices about system outages, maintenance, and status?

We recommend that you subscribe to Cal State L.A.'s ITS Alerts subscription service to receive notices on system outages, maintenance plan, and system status. (Return to questions)

23. How can I combine cross-listed courses into a single course?

Please complete the Metacourse and Moodle Shell Request Form. CETL will combine the cross-listed courses you indicated on the form into a single course and will contact you as soon as the metacourse becomes available. (Return to questions)

Contact moodle support at 323.343.6594 or mymoodle@calstatela.edu if you need additional assistance. CETL has drop-in service hours and is located in Fine Arts 138, Mon.-Fri., 9:00-5:00 p.m. (Return to questions)